Latest Fast-Food Fad: Hamburger Rage?
As if calling in an emergency 911 for running out fast food, or punching out the drive-through window for McNuggets wasn’t bad enough, now we have an episode of Hamburger Rage. Again at a McDonald’s restaurant.
Apparently this time, a customer not lovin’ the preparation of her sandwich demanded a refund.
Now this part still confuses me. In these past couple McDonald’s Rage incidents, the upset customer requested a refund and was refused. Since when can you not get a refund at a fast food restaurant? Isn’t the customer always right? Satisfaction Guaranteed? I mean it is a $3 burger, give or take.
I suppose if the customer already wolfs down the meal and then demands the cash back, that’s not cool. But if you order McNuggets, pay for them, then are told they don’t have any, I think you should get your money back.
This woman in Missouri who was captured on surveillance video appears to have enjoyed quite a few burgers in her life… The incident in particular on December 27, 2009, shows her demanding a refund for the subpar sandwich, then turning to a fit of Hamburger Rage after being denied her couple of bucks back. Employees did at least offer her a new burger.
Caught on tape, she tosses a bucket of water over the counter at the employee, a basket of straws, some cookies, a wet floor sign, pushed off a display case and a couple cash registers… Luckily there wasn’t many other objects within her reach.
Besides the surveillance tape, there were several other customers witnessing this fiasco, kids included. What a message this woman sends to today’s youth.
Unfortunately this woman calmed down enough to vacate the premises before the police showed up to haul her away. Authorities are asking anyone who recognizes her picture from the video to call in.
I’m sure they will find her; you know another fast food employee at any of the other several local joints she probably frequents will soon get a sighting.
Several, several years ago I had a stint working as a manager in a competing fast food establishment. I was “in-training” behind the counter with the training manager a few steps behind me.
An irate customer comes up to the counter and tosses a burger across the counter in my direction, stopping just before falling off on my side. Then the customer just stands there, like I know what the problem is already.
Having a good night so far and knowing the training manager is well within earshot, I politely ask the guy “How can I help you?”
The customer’s response was “There are freaking tomatoes in here!”
Looking down at the half-eaten item, I recognize this sandwich in particular is supposed to have tomatoes on it, so I politely reply “There are usually tomatoes on that, would you like another one without?”
Getting more upset, probably in part to my politeness, he responds “I already asked for no tomatoes and got this crap, now I just want my money back!”
In retrospect learning from the recent few McDonald’s episodes, I suppose I should have refused to refund him, to see if he would have spun into Hamburger Rage. Unfortunately back then, my response was “Hey, no problem.”
As I slid over to the register to retrieve his $3, he quipped in “Don’t those idiots back there know how to make a freaking hamburger correctly?”
I just kind of ignored it, knowing the 16 year-old punks in the kitchen probably could care less about what the ticket said anyways. I started to hand back his cash, but at this point the training manager stepped in. She grabbed an employee application and slid it in his direction across the counter and said “Here you go!” before I could hand him his money.
Now puzzled, the customer replied “What is this for?”
She told him “Since you seem to think you’d be able to do a better job, we’d love to have you aboard. Should we start you in the kitchen or straight to management?”
He just looked down, took his money and quietly left as she stood there smiling.
I worked there for another 6 months or so, waiting for the proper opportunity to “hand out an application”, but it never presented itself.
I wonder if it would have worked on the Burger Rage woman in Missouri last month?
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