Here at Worth Protection Security, our number one priority is customer service and customer satisfaction.
Return Policy - We are able to offer a 60-day money back guarantee on most of our our self defense items. If you are not fully satisfied, you may return your order within 60 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns.
IMPORTANT: We cannot accept pepper sprays back unless we sent the wrong item or its defective. We cannot accept opened TASER Devices if you fail to pass background check.
Hidden Cameras - All our hidden nanny cameras are special order items and are NOT subject to cancellations or returns. Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturers defect, or if it is damaged upon shipment to the customer. In which case the product will be repaired or replaced, and shipped back to the customer. All returns must be authorized by Worth Protection Security before product(s) is returned. All products must be returned in the original packaging.
DVDs/Videos - Since video tapes and DVDs can be copied, there will not be any refunds given for returned videos. If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on DVDs or videos.
IMPORTANT - ALL product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you can not return it.
If you need to return an order, please read the following:
Contact us by e-mail for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you. We get samples from different companies and individuals all the time. If we accept/receive a package and it does not have an RMA number on the box, it gets set aside. Up to a 25% restocking fee may be applied to your return, depending on the item. Usually the fee is less than 25%.
Please do not send in a return until you receive confirmation on the address to send to. There are two possible locations we will give to you. Returns not sent back as directed will be subject to the full 25% restocking fee.
Returns must be postmarked within 60 days of delivery date. All delivery dates are kept on file here at Worth Protection Security. If you are unsure of your delivery date, put your tracking number that we e-mailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 60 days will receive an exchange or in store credit only.
Exchanges - We will happily exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $8.95 for UPS Ground to have the exchanged product shipped back to you (if you wish to have upgraded shipping, we can do so, however, you will be charged for that upgraded shipping cost - visit our shipping policy for those costs). If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.
You are responsible for the cost of shipping the item back to Worth Protection Security. If you want to return it, you must pay for shipping the item yourself. If, however, we make a mistake on your order, we will reimburse you the cost of shipping your order back to us via Ground or Standard only. No Overnight or Express methods will be reimbursed. We will reship your order the same way we shipped it to you initially at no additional charge. This makes it fair to all concerned.
Worth Protection Security generously gives $8.95 flat rate shipping to all orders. This does not mean that the shipping was only $8.95. This just means that we did not charge you anything for the rest of the total shipping cost. The actual cost of shipping your order to you, will be deducted from any refund given.
For example, if your order was $53.83 ($44.88 item plus $8.95 shipping) but the actual shipping was $10.95, your refund will be $53.83 - $10.95 (shipping) - $11.22 (restocking fee) = $31.66 (total refund).
Please send your return via UPS or FED EX since these methods are easily trackable. If you prefer to use US Mail, please insure the package and include delivery confirmation. It is the customers responsibility to make sure the return gets to Worth Protection Security.